FAQ
About Codae
What is Codae?
Codae is a Canadian online fashion marketplace that curates pieces from popular Asian fashion brands and makes them accessible to shoppers across Canada — without the headaches of international shipping, customs fees, or confusing sizing.
Shipping
Where do you ship?
We currently ship to all provinces and territories across Canada. All orders are shipped domestically, which means no surprise duties or customs charges at your door.
Are there duties or customs fees?
No. That's one of the biggest reasons we exist. Because we handle importing and hold inventory in Canada, all purchases ship domestically. What you see at checkout is what you pay — no hidden fees, ever.
How long does shipping take?
Standard shipping typically takes 3–7 business days across Canada. Expedited shipping options are available at checkout. You'll receive a tracking number as soon as your order ships.
Please visit our Shipping Policy page for full details.
Sizing
How do I know what size to order?
Asian sizing can run differently than North American sizing, but do not worry. Each product page has detaield sizing notes on our website.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime through your account or our order status page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition — unworn, unwashed, and with all tags attached. Final sale items are not eligible for return. Please visit our Return and Refund Policy page for full details.
My item arrived damaged or incorrect. What do I do?
We're so sorry. Please email us at support@codae.ca within 48 hours of delivery with your order number and photos of the issue. if eligible, we'll initiate the refund or exchange procedure.
Contact Us
How do I contact you?
Reach us at support@codae.ca or through our Contact page. We respond to all inquiries within 1-2 business days.