Shipping policy

Getting Your Order to You

Every Codae order ships from our warehouse right here in Canada. That means no surprise customs charges, no import fees, and no waiting weeks for a parcel to clear the border — just the price you saw at checkout and a package on its way.

Shipping Resources

Shipping Options & Rates

We currently ship within Canada only, to all provinces and territories. Orders over $100 CAD qualify for free standard shipping.

Shipping charges and estimated delivery times are calculated by our carrier at checkout, based on your delivery address and the weight of your order. You'll see the exact cost and estimated delivery window before you complete your purchase.

Service Shipping Charge Estimated Delivery
Standard Calculated at checkout — free on orders over $100 CAD 1–7 business days
Express Calculated at checkout 1–3 business days

Delivery estimates are counted from the day your order ships, not the day it is placed.

Order Processing Times

PROCESSING

In-stock items

In-stock items are products we already have on hand in our Canadian warehouse. Orders are processed and shipped within 1–2 business days of being placed. We don’t currently have a fixed daily cut-off time, so orders placed late in the day are picked up the next business morning.

Pre-order items

Pre-order items are products we order from our supplier on your behalf before they arrive in Canada. When you place a pre-order, you are reserving your size ahead of the next shipment.

  • Your order is charged at the time you place it.
  • The estimated arrival window is listed on each pre-order product page. This is an estimate, not a guarantee — supplier and freight timelines can shift.
  • Once the pre-order stock arrives at our warehouse, your order will be processed and shipped within 1–2 business days.
  • You will receive a shipping confirmation email with a tracking number at that point.

Mixed orders (in-stock + pre-order items)

If your cart contains both an in-stock item and a pre-order item, we will hold the entire order and ship everything together in one package once the pre-order item arrives at our warehouse. You will not receive a partial shipment.

This means your in-stock item will not ship until the pre-order stock arrives from our supplier, which may be several weeks after you place your order. The estimated arrival date for any pre-order item is listed on its product page.

If you want your in-stock item sooner, place two separate orders:

  • One order for the in-stock item — this will be processed within 1–2 business days and arrive within 1–7 business days.
  • A second order for the pre-order item — this will ship once the pre-order stock arrives.

Each order ships separately and standard shipping rates apply to each.

BUSY PERIODS
During sale periods, new brand launches, and other high-volume times, processing may take longer than usual. We'll always let you know if your order needs extra time.

Shipping Restrictions

  • Please allow additional time for delivery to P.O. boxes, rural postal codes, and remote locations.
  • We can only ship to one address per order. If your order needs to go to multiple locations, please place separate orders.
  • We do not currently ship outside of Canada.

Taxes & Duties

NO DUTIES. NO CUSTOMS. EVER.
All Codae products ship from our Canadian warehouse, so there are no customs charges, duties, or import fees to pay when your order arrives. We handle all of that before the product ever reaches our shelves.

TAXES
Prices shown on our website do not include taxes. Applicable sales tax and shipping charges are calculated at checkout and shown on your order summary before you complete your purchase.

Order Tracking

SHIPPING CONFIRMATION EMAIL
Once your order has shipped, you'll receive a confirmation email with a tracking number. Click the link in the email to follow your shipment's progress. Please note that it may take up to 72 hours for a tracking number to activate.

ORDER HISTORY
You can also track your order from your account. Sign in and click Order History. If you checked out as a guest and don't have a Codae account, click Order Tracking at the bottom of any page and enter your details.

Damaged or Refused Shipments

If your order arrives damaged, please accept the delivery and contact us at support@codae.ca within 48 hours with your order number and photos, so we can make it right at no cost to you.

If you refuse a shipment without prior authorization from us, you will be responsible for any shipping charges incurred.

Redirecting an Order

Please double-check your shipping address before completing your order — we're unable to redirect a package once it has been dispatched. Address changes can only be made within 24 hours of placing your order, by emailing support@codae.ca.

Returns

Changed your mind? You have 30 days from delivery to return an eligible item, with a flat rate return shipping fee of $8 CAD deducted from your refund. See our Return & Exchange Policy for full details.

Questions?

Our team is here to help. Reach us at support@codae.ca and we'll get back to you within 1–2 business days.