Refund policy

Returns & Refund Resources

Online Purchases Return & Refund Policy

For purchases made online at codae.ca, returns are completed by mail. All Codae orders ship from and return to our Canadian warehouse — there are no duties, customs charges, or cross-border fees on a return. Please note — intimates, swimwear, and accessories cannot be returned for hygiene reasons.

Regular Priced Items

RETURNS
You can receive a full refund to your original payment method within 30 days of the delivery date. A flat rate return shipping fee of $8 CAD is deducted from your refund to cover the cost of the prepaid return label. After 30 days, we can no longer accept returns.

NO EXCHANGES
We don't currently offer direct exchanges. The fastest way to get a different size or colour is to place a new order for the item you want and return the original for a refund — this way your replacement ships right away instead of waiting for your return to arrive back with us.

Sale Items

Items discounted by less than 50% can be returned for a refund within 30 days of the delivery date, with the same $8 CAD flat rate return shipping fee deducted. Items discounted by 50% or more, and anything marked Final Sale, cannot be returned.

Return & Refund Conditions

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in the same condition you received it
  • Free of makeup, deodorant, fragrance, pet hair, and other marks
  • Complete with all original tags still attached
  • Returned in its original packaging

Returns that don't meet these conditions will not be accepted and will be sent back to you at your expense. Items sent back without first requesting a return cannot be processed.

Codae reserves the right to limit or refuse returns where we identify a pattern of excessive returns.

How to Return

  1. Email support@codae.ca with your order number and the item(s) you'd like to return.
  2. We'll reply within 1–2 business days with a prepaid return label and instructions.
  3. Pack the item(s) securely in the original packaging, with all tags attached.
  4. Attach the label and drop the parcel off at any Canada Post location within 14 days of receiving your label.

REFUNDS
Once your return arrives and has been inspected, we'll email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–7 business days, less the $8 CAD flat rate return shipping fee. Your bank or credit card company may take a few additional days to post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@codae.ca.

Original shipping charges are non-refundable.

Order Cancellation

You may request a change or cancellation before the order is fullfilled. Once an order has been processed or shipped, it can no longer be cancelled and will need to be returned under the policy above.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong product, contact us at support@codae.ca within 48 hours of delivery with your order number and photos. We'll resolve it at no cost to you — no return fee applies, and we'll cover return shipping in full.

Questions?

Our team is here to help. Reach us at support@codae.ca and we'll get back to you within 1–2 business days.